Refund policy

Sweatrope™ Refund & Returns Policy

1. Overview

At Sweatrope™, we are committed to providing premium quality hair care products and excellent customer service.

This Refund & Returns Policy complies with the Consumer Protection Act 68 of 2008 (CPA) of South Africa and outlines your rights as a customer and our obligations as a supplier.

By purchasing from our store, you agree to the terms outlined below.

2. 30-Day Return Policy

We offer a 30-Day Return Policy from the date your order is delivered.

Within 30 days, customers may request a return or refund if the following conditions are met:

  • The product is unused

  • The product is unopened

  • The product is in original packaging

  • The product is in resellable condition

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping costs are non-refundable.

3. Hygiene & Safety Policy

Due to the hygienic nature of hair and personal care products:

Opened or used products cannot be returned or refunded unless they are defective, damaged, or incorrect.

This policy protects all customers and maintains strict hygiene standards.

Sweatrope™ reserves the right to refuse returns that do not meet hygiene requirements.

4. Defective or Damaged Products (CPA Section 56)

Under South African law, all products carry a 6-month implied warranty.

If your item is:

  • Defective

  • Damaged

  • Not working as intended

  • Incorrect item received

You are entitled within 6 months of delivery to choose one of the following:

  • Repair

  • Replacement

  • Refund

The choice is the customer’s right under the CPA, provided the issue is genuine and not caused by misuse.

We may request:

  • Clear photos or videos

  • Batch number

  • Proof of purchase

before processing your request.

5. Incorrect Orders

If you receive the wrong product:

  • Notify us within 48 hours of delivery

  • The product must be unused and in original packaging

We will cover the return shipping cost and send the correct item or issue a refund.

6. Direct Marketing Cooling-Off Period (CPA Section 16)

If your purchase resulted from direct marketing (email, SMS, influencer promotion, etc.), you have the legal right to cancel within 5 business days of receiving the product.

Conditions:

  • Product must be unopened and unused

  • Customer covers return shipping

  • Refund processed once the item is received

7. Items Not Eligible for Return

Returns will not be accepted for:

  • Opened or used products (unless defective)

  • Products damaged due to misuse or negligence

  • Items returned after 30 days

  • Items without proof of purchase

  • Sale or clearance items (unless defective)

8. Refund Processing

Once your return is approved and received:

  • Refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

Sweatrope™ reserves the right to deduct reasonable costs if items are returned damaged or used.

9. Exchanges

We replace items only if they are defective or incorrect.

To request an exchange, please contact us before sending anything back.

10. Return Process

To start a return request, contact us at:

Email: nuvashopza@gmail.com

Include:

  • Order number

  • Full name

  • Reason for return

  • Photos/videos if applicable

Please do not send products back without approval, as they may not be accepted.

11. Delivery & Risk

Risk passes to the customer once the parcel is confirmed as delivered by the courier.

If your parcel arrives damaged, please contact us within 48 hours with photo evidence.

12. Abuse & Fraud Protection

Sweatrope™ reserves the right to refuse refunds or returns where:

  • Abuse of this policy is suspected

  • Excessive return patterns occur

  • Products appear to have been used beyond reasonable testing

13. Contact

Sweatrope™ Support

Email: info@sweatrope.co.za
Business Hours: Monday – Friday